Billions of people use WhatsApp every day. A WhatsApp button on your website lets visitors start a conversation in the app they are most comfortable with — on mobile or desktop.
WhatsApp is the most widely used messaging platform in many markets. Letting visitors contact you there — directly from your website — removes a significant barrier to getting in touch.
Visitors already know how to use WhatsApp. They do not have to learn a new tool or create an account. One tap opens a conversation in an app they use every day.
Most website visitors on mobile prefer WhatsApp over traditional chat widgets. A WhatsApp button works naturally on smartphones and tablets without any extra friction.
Unlike live chat, WhatsApp conversations persist. Visitors can pick up where they left off hours or days later without losing the thread of what was discussed.
Set a custom pre-filled message so visitors do not start with a blank screen. When they tap the WhatsApp button, their opening message is already drafted and ready to send.
WhatsApp supports photos, documents, and voice messages. Customers can share images of a problem, a product, or a document — making support conversations faster to resolve.
WhatsApp conversations from your website appear alongside your live chat and other channels in the Click To Engage shared inbox. One dashboard for all your customer conversations.
Plumbers, electricians, beauty salons, and local tradespeople often find that customers prefer WhatsApp to email or contact forms. It feels personal and gets faster responses.
Clinics and wellness centres can use WhatsApp to answer questions, confirm appointments, and follow up with patients in a way that feels comfortable and personal.
In many markets outside the US, WhatsApp is the primary messaging platform. If your customers are in those regions, offering WhatsApp is a significant advantage.
Link your business WhatsApp number to Click To Engage. You will need a WhatsApp Business account, which is free to set up if you do not already have one.
Write the message visitors will see when they open WhatsApp. Customise the button's position and appearance to match your website's design.
The button is included automatically with the Click To Engage widget. No separate embed code needed. Conversations arrive in your team's shared inbox alongside all other channels.
Add WhatsApp messaging to your website and start connecting with customers where they feel most comfortable.
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