AI live chat & AI chatbot for business

AI chat that works — and knows when to step aside.

AI live chat handles routine questions and qualifies leads around the clock. When a conversation needs a human touch, it hands off seamlessly — with full context already in place.

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What AI live chat does

Your team, extended — 24 hours a day.

An AI chatbot for business websites answers questions, collects lead information, and keeps visitors engaged even outside office hours. It complements your team rather than replacing them.

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After-hours support

When your team is offline, the AI takes over. It answers common questions, captures contact details, and keeps visitors from leaving without getting the help they need.

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Lead qualification

The AI asks the right questions to understand what a visitor is looking for, their timeline, and budget — then routes qualified leads to the right team member.

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Smooth human handoff

When a conversation needs a real person, the AI passes it over with the full chat transcript. Agents see everything that was said and can pick up immediately.

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Trained on your content

Point the AI at your FAQs, product pages, and knowledge base. It uses your own content to give accurate, consistent answers rather than guessing.

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Automated data collection

The AI collects names, email addresses, phone numbers, and other details without a visitor having to fill out a form. All data is saved and can be synced to your CRM.

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Configurable behaviour

Set the tone, topics the AI should and should not discuss, and how quickly it should escalate to a human. You stay in control of how the AI represents your business.

AI vs human chat

AI and human agents work better together.

AI live chat is most effective when it handles the repetitive work so your team can focus on conversations that actually need their expertise and judgement.

What AI handles well

Answering frequently asked questions
Collecting lead information
Qualifying visitors before a sales call
Handling conversations outside business hours
Routing enquiries to the correct department
Providing instant responses at any volume

When humans take over

Complex or sensitive customer issues
Negotiations and pricing discussions
Situations requiring empathy and judgment
High-value sales conversations
Complaints that need accountability
Anything the AI flags as out of scope

Setup

Getting your AI chatbot live.

Connect your knowledge sources

Paste your FAQ page URL, upload documents, or type in answers to your most common questions. The AI uses this content to generate accurate responses.

Configure tone and behaviour

Set whether the AI should be formal or conversational, which topics to stay on, and when to escalate to a human agent. Preview responses before going live.

Define your lead qualification flow

Specify what information the AI should collect and what questions it should ask to qualify a visitor before handing them to sales or support.

Go live and monitor

Enable AI chat on your site and review conversations in the dashboard. Adjust the AI's knowledge base as you learn which questions visitors are actually asking.